Q:  What cities do you offer weekly pool cleaning? 

A:   We offer pool cleaning service to the the following cities between the 56 and the 76 highways including:
San Marcos, Vista, Oceanside, Carlsbad, La Costa, Leucadia, Encinitas, Solana Beach, Del Mar

Q:  What cities do you offer service calls and repair services? 

A:   Most cities in North County San Diego

Q:  Do you service above ground pools?

A:      Sorry we do not offer service for above ground pools, vinyl liner pools, or above ground spas.  

Q:  Do you service above ground spas?

A:  We no longer offer this service

Q:  How much is your cleaning service?

A:   There are lots of different sizes of pools and equipment setups and also a few options to choose from when
considering pool service.  Service rates are based on many factors from, pool size, equipment setup, and
water features, landscaping around the pool etc.  
Please contact us and answer a few questions based on the above mentioned criteria and I will give you a
ballpark cost.  After seeing the pool setup I will give you a written proposal.

Q:  Am I locked into a long service agreement if I agree to your service? 

A:  No!  Our service is month to month, and we know from experience that happy
customers tend to stay as long term customers.

Q:  Why should I use a pool service? 

A:    CONVENIENCE: Many of us simply can not afford the time it takes to maintain a pool on a regular schedule. We do the work
and take the time to inspect the pool and the equipment for proper operation. If small parts are needed, they are obtained and
installed on the next service date, saving you an inconvenient trip to the pool store. No need to lug home gallons of acid and
chlorine and find a place to store them safely when not in use. 

COMPETENCE: We are experts, because we maintain pools for a living. Knowing what it takes to obtain the proper
water chemistry is what we do daily. We know what to do if we spot an algae bloom. As with most things, consistency
is critically important and that is why we come on the same day every week. We notice changes in the water balance
and adjust accordingly. 

COST EFFECTIVEIt will cost you a little more for us to maintain your pool, but probably not that much. You will
probably spend an average of $30.00 to $40.00 per month for the necessary chemicals, including chlorine tablets,
muriatic acid, shock treatments and chemical test kits. For only a few dollars a week more, we will come to your house
and do it all for you. 

WHAT IS YOUR TIME WORTH?Lets do the math, If you spend an estimated 1 hour per week x 4 weeks per month
cleaning your own pool and lets say you earn $20 per hour at your job $20 x4= $80 plus you are spending $30 to $40
per month on chemicals (and time to pick up chemicals). It's costing you $120 per month at best to clean your own

Q:   Do you add water each week? 

A:    NO but there are ways to automate adding water to your pool
1.  It is an insurance liability for us to add water. 
2.  Time. Our pool technicians are at your home for only 15 to 30 minutes . In 30 minutes at 7 gpm (gallons perminute) we
    would only be able add about an inch of water or 210 gallons, not a significant difference. 
3.  If the pool service technician forgets to shut the water off you're probably not going to be happy with us! The flooded neighbor
    probably wont be too happy either….We want happy customers 

Q:  If I have a pool service do I still need an automatic vacuum? 

A:    No you do not need one. But we do recommend it! An automatic vacuum can assist in keeping you pool cleaned in between
visits. After all, out of 10,080 minutes in a week we are only at your home for 15-30 minutes of those.   Having an automatic
pool vac helps keep your sevice rate lower as well.

Q: If I have a pool service do I still need to empty my baskets? 

A:    Yes! We highly recommend assisting us in emptying your skimmer and pump baskets especially during the fall/ windy season.
If your baskets are overflowing the leaves will impair the water circulation and your pump will run dry. 

Q: Is it ok to drain my pool for the winter? 

A:    NO! A pool should not be drained for more than a couple of days. Without water your plaster will crack and in very rare
instances where water tables are high pools have actually risen or popped out of the ground. 

Q:  How much do you charge for a service call?

A:   Should you have problems with your equipment or pool vac, call us first and we will attempt to find a
solution.  If the problem requires an onsite visit, you will be assessed a charge of $55.00 to $95.00 for a
service call plus any parts and materials, $125 and up for weekend and holiday same day service plus any
parts or materials. For problems requiring extensive repairs, an estimate and prior approval must be given
before the work is completed.  For existing customers service call fees are $25 and up depending on the 
nature of the service call, and many times no service fee is charged if we go out on a scheduled cleaning  

Q:  Why is my pool cloudy?

A:    There are a number of reasons for pool or spa water to turn cloudy
1.  Lack of sanitizer
2.  Water is not filtering long enough each day (water should turn over a minimum of once every 24
     hours in order to be properly filtered)  If you have had heavy use in your pool or spa then it needs to
     filter even more!
3. Filter is dirty and clogged causing poor water flow and inefficient filtration
4.  Baskets are clogged- skimmer baskets and pump baskets can become clogged with debris which 
     slows down water flow and causes poor filtration, not to mention it can damage your pump

Q: How long should my filter run each day? 

A:    Your pool filter is the most important component in keeping your swimming pool clean. Ideally, a filter should
run all the time for maximum circulation and debris removal. A minimum of 8 hours a day in summer and 4 
to 6 hours per day in the winter is highly recommended.  These are general guidelines and the run times 
can vary greatly depending on pool size, pump size, and plumbing size.

Q: My pool costs too much to run the filter for 6-8 hours per day how can I save money and
still filter my pool properly?

A:    This is a very common problem as electricity rates continue to rise.  There are new super energy efficient
pumps available that can save you from 20-50% per month.  Contact us today for a free energy audit to see
how much your pump costs you now and how much you can save.  

Q: When should I run my pool filter? 

A:    To help slow chlorine evaporation, and algae growth your pool should run during the hottest part of the day
and during times of heavy use.

Q: How often does my pool filter need to be cleaned?

A:    This is dependent upon several factors. (the size of your pool, size of your pool filter, type of filter you have
bather and contaminant loads, most manufactures recommend a minimum of twice a year complete filter
teardown, inspection, and cleaning

Q: Why does my pool/spa need to be chlorinated? 

A:    Pools should be disinfected continuously by a chemical which imparts a residual effect.  Chlorine is a type of "disinfectant",
also called a "sanitizer".  Disinfects or sanitizers destroy living microorganisms and bacteria, preventing the transmission of
disease. There are several types of disinfectants, such as chlorine, bromine, salt chlorination, ozone, and UV light.  Pools need
a disinfectant with a measurable residual.

Q: Do you service salt pools? 

A:    Yes we do.  More and more of our customers are switching to salt chlorination.  Interested in switching?  Give us a call! 

Q: How often should I change the water in my pool? 

A:    When your TDS (Total Dissolved Solids) are in excess of 2,000 PPM.  Approximately every 3 to 5 years. 

Q: What is TDS? 

A:    The sum total of all the dissolved material in the water is called "total dissolved solids" or TDS.  Sources of TDS in the water
include disinfectants, balance chemicals, calcium hardness, source water, bather waste, algaecides, total alkalinity, wind blown
dust and dirt, phosphates, nitrates, and sulfates. TDS buildup is inevitable.  Every time you add chemicals to the water, the 
TDS increases.  Even adding makeup water to the pool increases TDS.  When water evaporates, only the pure water leaves the
pool and all material that was dissolved in the water remains behind.  This builds up over time, increasing the  TDS.  The ideal
range of TDS is from 1000 to 2000 PPM, and the maximum level is 2500 PPM to 3000 PPM.  There is no way to
reduce TDS chemically.  You must drain or partially drain the pool and replace with fresh water.

You've got questions.....We've got answers
Don't see your question and answer here?  
Give us a call 760-910-4178